Shipping policy

Shipping and Delivery Policy

At F&S Gallery, we are committed to providing a seamless and enjoyable shopping experience for our valued customers. This Shipping and Delivery Policy outlines important details regarding the processing, shipping, and delivery of orders from our curated collection of luxurious profucts.

1. Shipping Destinations

We proudly offer worldwide shipping to bring our premium products to customers across the globe. No matter where you are located, we are dedicated to ensuring your order reaches you promptly and securely.

2. Processing Time

  • Order Confirmation: Once you place an order, you will receive an order confirmation email immediately to confirm receipt of your purchase.
  • Order Processing: Processing typically takes 1-2 business days from the date of purchase. During peak seasons or sales events, processing may extend slightly due to increased demand. Once processed, orders are carefully packaged and dispatched.

3. Shipping Options and Costs

  • Free Shipping: Currently, we offer free shipping on all orders worldwide. 
  • We strive to deliver our products as swiftly as possible, with average delivery times of approximately 5-8 business days. At F&S Gallery, we are committed to ensuring a timely and secure delivery experience by utilizing some of the fastest and most reliable shipping methods available globally.

4. Order Tracking

Upon dispatch, you will receive a shipping confirmation email containing a tracking number, enabling you to track your order’s journey to your doorstep. Please note that tracking updates may vary depending on the destination and carrier.

5. Customs, Duties, and Taxes

  • International Shipments: Orders shipped outside your country may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are not included in the item price or shipping fee and are the buyer's responsibility.
  • Customs Delays: Customs processing times may vary by country and could affect delivery times. F&S Gallery is not responsible for delays caused by customs.

6. Shipping Address Accuracy

Please ensure that your shipping information is accurate at checkout, as F&S Gallery is not responsible for delivery issues arising from incorrect or incomplete address details. If you realize there is an error, please contact us immediately, and we will do our best to accommodate changes before dispatch.

7. Lost or Damaged Packages

  • Lost Packages: If your package does not arrive within the estimated delivery time and is deemed lost, we will work closely with the shipping carrier to resolve the issue. In cases of confirmed lost packages, we will issue a replacement or a full refund.
  • Damaged Packages: Should your order arrive damaged, please contact our customer service team within 48 hours of delivery with photographs of the damaged item and packaging. We will promptly address the issue and arrange a replacement or refund as appropriate.

8. Order Cancellations and Changes

  • Cancellations: Orders can only be canceled or modified before the fulfillment process begins. Once processing has started, cancellations are no longer possible. 
  • Changes: To make any changes to your order, please contact us immediately within the 12-hour window. We strive to assist with any requested changes before processing is complete.

9. Contact Us

For further questions regarding shipping or assistance with an order, please contact our customer support team at fs.team@fs-gallery.com. Our team is available to help you with any inquiries related to shipping and delivery.

We at F&S Gallery take great pride in delivering not only luxurious products but also a shopping experience that reflects the quality and care our brand stands for. Thank you for choosing F&S Gallery.